Getting support

    • Search or browse through the Red Hat Knowledgebase of articles and solutions relating to Red Hat products.

    • Submit a support case to Red Hat Support.

    • Access other product documentation.

    To identify issues with your cluster, you can use Insights in Red Hat OpenShift Cluster Manager. Insights provides details about issues and, if available, information on how to solve a problem.

    If you have a suggestion for improving this documentation or have found an error, submit a Bugzilla report against the OpenShift Container Platform product for the Documentation component. Please provide specific details, such as the section name and OKD version.

    The provides rich content aimed at helping you make the most of Red Hat’s products and technologies. The Red Hat Knowledgebase consists of articles, product documentation, and videos outlining best practices on installing, configuring, and using Red Hat products. In addition, you can search for solutions to known issues, each providing concise root cause descriptions and remedial steps.

    In the event of an OKD issue, you can perform an initial search to determine if a solution already exists within the Red Hat Knowledgebase.

    Prerequisites

    • You have a Red Hat Customer Portal account.

    Procedure

    1. Log in to the Red Hat Customer Portal.

    2. In the main Red Hat Customer Portal search field, input keywords and strings relating to the problem, including:

      • OKD components (such as etcd)

      • Related procedure (such as installation)

    4. Select the OKD product filter.

    5. Select the Knowledgebase content type filter.

    Prerequisites

    • You have access to the cluster as a user with the role.

    • You have installed the OpenShift CLI ().

    • You have a Red Hat Customer Portal account.

    • You have a Red Hat standard or premium Subscription.

    Procedure

    1. Log in to the and select SUPPORT CASES → Open a case.

    2. Select the appropriate category for your issue (such as Defect / Bug), product (OKD), and product version (4.8, if this is not already autofilled).

    3. Review the list of suggested Red Hat Knowledgebase solutions for a potential match against the problem that is being reported. If the suggested articles do not address the issue, click Continue.

    4. Enter a concise but descriptive problem summary and further details about the symptoms being experienced, as well as your expectations.

    5. Review the updated list of suggested Red Hat Knowledgebase solutions for a potential match against the problem that is being reported. The list is refined as you provide more information during the case creation process. If the suggested articles do not address the issue, click Continue.

    6. Ensure that the account information presented is as expected, and if not, amend accordingly.

    7. Complete the following questions where prompted and then click Continue:

      • Where are you experiencing the behavior? What environment?

      • When does the behavior occur? Frequency? Repeatedly? At certain times?

      • What information can you provide around time-frames and the business impact?

    8. Upload relevant diagnostic data files and click Continue. It is recommended to include data gathered using the command as a starting point, plus any issue specific data that is not collected by that command.

    9. Input relevant case management details and click Continue.